This Privacy Policy explains how KD Infolab ("we," "us," or "our") collects, uses, shares, and protects information when you use the Live Status : Track My Train mobile application (the "App"). This policy applies specifically to this App only.
By downloading, installing, or using the App, you agree to the collection and use of information as described in this Privacy Policy.
1. Overview
Live Status : Track My Train is an independent train and metro travel information app. It helps you check live train running status, PNR status, platform numbers, train schedules, trains between stations, seat maps, metro routes, and railway helpline numbers. Some features, such as train timetables, trains between stations, and station information, also work offline using data stored on your device.
The App does not require account registration. You can use all features without providing your name, email address, or phone number.
2. Information We Collect
2.1 Information You Enter in the App
To show you results, the App uses the information you type or select, such as:
- PNR numbers
- Train names and train numbers
- Station names and station codes
- Travel dates
- Metro stations and travel times
When you use an online feature, these search details are sent to the train information sources and data service providers needed to fetch your results (see Section 5). They are used only to process your request. We do not use them to identify you or to build a profile about you.
2.2 Information Stored on Your Device
- Recent searches (trains, PNR numbers, stations, and routes)
- Offline train, station, and metro data included with the App
- App settings and preferences
This information is stored locally on your device and is used only to show your recent searches and to power offline features.
2.3 Device & Technical Information
The App and its third-party services may automatically collect:
- Device model, operating system version, and language
- App version and installation information
- Advertising ID and other device or app identifiers
- IP address, which our advertising and service partners may use to estimate your general (city-level) location
- App usage information, such as screens viewed and features used
- Basic diagnostic and performance information
2.4 Permissions Used by the App
- Internet and network access: To fetch live train status, PNR status, and other online information, and to check whether your device is connected.
- Phone calls: Used only when you tap a railway helpline number in the App, to call that number. The App does not read your call history or contacts.
- Notifications: To send you app notifications. You can turn these off at any time in your device settings.
- Advertising ID: Used by our advertising partner to show ads.
- Wake lock, vibration, foreground service, and start on boot: Technical permissions used by Android system libraries to run scheduled background tasks and deliver notifications reliably.
2.5 Information We Do NOT Collect
- We do not access your precise or approximate location through GPS or device location services.
- We do not access your camera or microphone.
- We do not access your contacts, SMS messages, or call logs.
- We do not collect or upload your photos, media, or personal files.
- We do not collect your name, email address, or phone number, unless you voluntarily contact us for support.
- We do not collect payment information. The App does not sell or book tickets.
3. How We Use Your Information
- To fetch and display live train status, PNR status, platform numbers, schedules, routes, and trains between stations
- To show your recent searches and power offline features
- To show train routes on a map
- To send app notifications
- To understand how the App is used and improve its features and stability
- To display advertisements (see Section 5)
- To respond to your support requests
We do not sell your personal information.
4. Data Retention
- Recent searches and offline data remain on your device until you clear them within the App or uninstall the App.
- Search details sent to train information sources and data service providers are used to process your request. Any data held by these third parties is retained according to their own policies.
- Usage, advertising, and diagnostic data collected by third-party services (Section 5) is retained according to those providers' policies and settings.
- Support emails are kept only as long as needed to resolve your request.
5. Data Sharing and Third-Party Services
We use the following third-party services in this App:
- Google AdMob — Purpose: Displaying in-app advertisements — Data involved: Advertising ID, device information, IP address, ad interactions
- Google Firebase (Analytics, Cloud Messaging, Installations) — Purpose: App usage analytics and push notifications — Data involved: App usage information, device information, app instance identifiers
- Google Maps — Purpose: Showing train routes on a map — Data involved: Device information, IP address, map interactions
- Google ML Kit — Purpose: On-device processing that helps the App read information received from data sources — Data involved: Processed on your device; may send basic performance and diagnostic information to Google
- Train information sources and data service providers — Purpose: Providing train status, PNR status, schedules, and related travel information — Data involved: The search details you enter (such as PNR number, train number, station names, and travel date), IP address, and basic technical information needed to process the request
Apart from the identifiers and technical information described above, we do not share your information with third parties.
You can reset your Advertising ID or opt out of personalized ads at any time in your device settings (Settings > Google > Ads, or Settings > Privacy > Ads, depending on your device).
These third parties have their own privacy policies governing their use of information:
- Google Privacy Policy: https://policies.google.com/privacy
- How Google uses information from apps that use its services: https://policies.google.com/technologies/partner-sites
6. Data Deletion
You can delete your data in the following ways:
- In-App Deletion: Clear your recent searches at any time using the "Clear" option on the search screens.
- Uninstalling the App: Uninstalling the App permanently removes all locally stored data, including recent searches and offline data.
- Advertising ID: Reset or delete your Advertising ID in your device settings.
- Manual Request: If you need help or have questions about your data, contact us at kdinfolab@gmail.com and we will respond within a reasonable timeframe.
7. Data Security
We take reasonable measures to protect your information:
- Recent searches and app data are stored within your device's app sandbox, which is protected by your device's operating system security and is not accessible to other apps.
- The App connects to train information sources over the internet and uses secure (HTTPS) connections where the data source supports them.
While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We encourage you to use your device's built-in security features (PIN, biometric lock, etc.) for additional protection.
8. Source of Information and Non-Affiliation Statement
Live Status : Track My Train is an independent app built by KD Infolab, a private developer.
- The App is not affiliated with, endorsed by, sponsored by, or connected to any government entity, railway authority, or metro operator, and it does not represent any official organization.
- Train information shown in the App is obtained from publicly available sources and third-party data providers. You can verify train information on these official websites:
https://enquiry.indianrail.gov.in
https://www.irctc.co.in
- The App does not sell, book, or cancel tickets, and it does not process any payments.
9. Travel Information Disclaimer
Live train status, PNR status, platform numbers, timings, delays, seat maps, and metro routes shown in the App are provided for general information and personal travel planning only. This information may be delayed, incomplete, or changed without notice by the relevant authorities. Offline data stored in the App may not include the latest timetable changes.
Always confirm important details, such as departure time and platform number, through official sources or station announcements before you travel. We are not responsible for missed trains, travel delays, or any loss arising from reliance on information shown in the App.
10. Children's Privacy
This App is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
11. Your Rights
Depending on your location, including under applicable data protection laws in India, you may have rights to access, correct, or delete your personal data, and to withdraw consent or object to certain processing. Since most App data is stored locally on your device, you can exercise many of these rights directly within the App (Section 6). For any other requests, contact us using the details in Section 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of the App after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
Publisher: KD Infolab
Email: kdinfolab@gmail.com
This Privacy Policy applies exclusively to the "Live Status : Track My Train" application published by KD Infolab.
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